Front Office Duty Manager
Key Responsibilities Oversee day-to-day operations during assigned shifts. Ensure excellent guest/customer service and satisfaction. Handle guest complaints, requests, and emergency situations promptly and professionally.
Skills
About This Role
Key Responsibilities
- Oversee day-to-day operations during assigned shifts.
- Ensure excellent guest/customer service and satisfaction.
- Handle guest complaints, requests, and emergency situations promptly and professionally.
- Supervise and support front office and operational staff.
- Coordinate with all departments to ensure smooth operations.
- Monitor staff performance and adherence to company policies.
- Conduct shift briefings and communicate operational updates.
- Ensure compliance with safety, security, and quality standards.
- Prepare daily operational reports and incident reports as required.
- Assist management in achieving operational and financial objectives.
Skills
- Leadership and team management
- Customer service excellence
- Problem-solving and conflict resolution
- Organizational and multitasking abilities
- Attention to detail
- Ability to work under pressure
- Pay: AED3,000.00 - AED4,000.00 per month
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