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Front Office Duty Manager

Grand Ambassador HotelDubai, UAE3 days ago
AED 3,000/monthfulltime

Key Responsibilities Oversee day-to-day operations during assigned shifts. Ensure excellent guest/customer service and satisfaction. Handle guest complaints, requests, and emergency situations promptly and professionally.

Skills

LeadershipStrategic PlanningBudgeting

About This Role

Key Responsibilities

  • Oversee day-to-day operations during assigned shifts.
  • Ensure excellent guest/customer service and satisfaction.
  • Handle guest complaints, requests, and emergency situations promptly and professionally.
  • Supervise and support front office and operational staff.
  • Coordinate with all departments to ensure smooth operations.
  • Monitor staff performance and adherence to company policies.
  • Conduct shift briefings and communicate operational updates.
  • Ensure compliance with safety, security, and quality standards.
  • Prepare daily operational reports and incident reports as required.
  • Assist management in achieving operational and financial objectives.

Skills

  • Leadership and team management
  • Customer service excellence
  • Problem-solving and conflict resolution
  • Organizational and multitasking abilities
  • Attention to detail
  • Ability to work under pressure
  • Pay: AED3,000.00 - AED4,000.00 per month

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