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Front Office Manager - ME Dubai (36597)

Meliá Hotels International
Dubai, UAE
4 months ago
AdministrationOffice OperationsRecord KeepingSchedulingFacility ManagementBudget Management
Free

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Overview

  • ***“The world is yours with Meliá”***
  • Discover a boundless path at Meliá, where opportunities for growth and development are endless.
  • Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
  • Discover some of the benefits we offer:
  • **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
  • Be proud to belong to Meliá as we are proud of you

Your Tasks

  • Supervise and ensure smooth check-in and check-out procedures.
  • Coordinate and monitor payment transactions and billing accuracy.
  • Resolve guest complaints and claims promptly and professionally.
  • Lead and supervise front office team members, promoting a service-oriented work environment.
  • Utilize hotel management software and Microsoft Office programs to manage operations effectively.
  • Ensure operational efficiency and adherence to hotel policies and standards.
  • Collaborate with other departments to maintain seamless guest service.
  • Contribute to the development of new procedures and innovative service strategies.
  • Support training and development of team members to maintain high service standards
  • Plan and organize shift schedule and team tasks efficiently.
  • Demonstrated ability to manage teams and lead with a positive attitude.
  • What are we looking for:
  • Experience in a similar role with luxury background
  • High level of English and Arabic or Russian or Spanish
  • A friendly and sympathetic personality
  • Hospitality management education is a plus.
  • At Meliá we are all VIP
  • Great professionals who make everyday life easier and exceptional.
  • From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
  • Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People.
  • *At Meliá Hotels International, we are committed to* ***equal opportunities between women and men*** *in the workplace, with the commitment of management and the principles contained in Human Resources policies.
  • We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.*
  • *We promote our commitment to* ***equality and diversity****, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.
  • We believe that* ***diversity and inclusion among our employees are essential for our success as a global company****.*
  • *Additionally, we support the sustainable growth of our industry through* ***a socially responsible team****.
  • In this sense, our motto is "****Towards a sustainable future, from a responsible present****".
  • Thanks to al our collaborators, we make it possible.*
  • If you want to be “**Very Inspiring People**“, follow us on:
  • **INSTAGRAM** **–** **TIKTOK****–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

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