Front Office Manager

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• We would love you to have:
• Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
• The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.
• What you can do for us:
• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
• Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.
• Join us and be part of the journey.