Front Office Associate
Skills
About This Role
Overview
- We are looking for a Front Office Associate (Arabic speaker) to be the first point of contact for our guests.
- The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.
- A customer-oriented approach is essential.
- The goal is to make guests and visitors feel comfortable and valued while on our premises.
- WHAT AWAITS YOU?
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Doing Check In – Check out.
- WHAT DO WE EXPECT?
- Arabic Speaking is must.
- Proven work experience as a Hotel Receptionist, Front Office Representative, or similar role.
- Opera knowledge is must.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude.
- High school degree; additional certification in Office Management is a plus.
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