Front Office Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed

Answer phones and handles calls in an efficient and friendly manner

Field phone calls appropriately for Center Team Members

Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information

Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup

Order office supplies as needed

Maintain supply of patient information sheets

Push patient imaging via electronic interfaces

Complete patient appointment confirmation calls and provide preparation instructions to patients

Fax/scan reports, billing information, and medical release forms as requested

Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

Enter and submit patient exam orders

Verify patient exam orders match exam schedules

Schedule referrals and ensures proper authorizations are obtained

Schedule walk-in patients

Process requests for image orders and CDs from both the referring physicians and patients

Maintain an up-to-date and accurate database of all current and potential referring physicians

Verify patient's insurance coverage

Pre-certify all patient exams with the patient's insurance company

Obtain insurance authorizations

Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes o ther tasks and projects as assigned

No

Part-time (20-29)