APSUPSP-IT App Support & Training Specialist
Key Skills for This Role
Full Job Posting
This is a Full-Time position working Monday to Friday, with potential for weekend hours as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (40%) Operations Support
Administers RIS, EMR and auxiliary applications
Provides workflow documentation, training and support for internally developed applications
Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems
(35%) Project Management
Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts
(10%) System Implementation and Training
Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
Performs new customer installations and upgrades of clinical software
Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team
(5%) Other Duties as Assigned
Completes other tasks and projects as assigned
Remote Position
Yes
Status
Full-time
Requirements
- Required:
- Requires travel, varies by project and business needs
- Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
- Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
- Two (2) years' Microsoft Office Suite experience
- Valid driver's license and proof of current insurance
- Preferred:
- Bachelor's degree in Information Technology, healthcare, or related field
- System implementation and training experience
- Experience administering applications
- Experience using project management software
- Experience creating and executing QA test cases
- RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
- We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
- We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .
- *DailyPay implementation is contingent upon initial set-up period
About RAYUS Radiology
Provider of outpatient diagnostic and interventional radiology services.
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