Front Office Agent, SIRO One Za'abeel
Role Overview
Run daily activities, reporting and operations of the Front Desk Department and provide a high level of guest service.
Support property operations, guide guests in the lobby, track and resolve service issues, and contribute to a healthy and active brand environment.
The role is at SIRO One Za'abeel, a digitally integrated fitness and recovery hotel in Dubai.
Key Skills for This Role
Full Job Posting
Role summary
Run daily activities, reporting and operations of the Front Desk Department and provide a high level of guest service.
Support property operations, guide guests in the lobby, track and resolve service issues, and contribute to a healthy and active brand environment.
The role is at SIRO One Za'abeel, a digitally integrated fitness and recovery hotel in Dubai.
Guest service and front desk
- Maintain working relationships across departments, provide information to colleagues and immediate assistance to guests.
- Handle complaints, disputes and grievances; report issues to managers and record them in the guest-response tracking system.
- Gather feedback on product quality, service levels and satisfaction; follow LQA standards and contribute to continuous improvement.
- Analyze information, solve problems, comply with procedures and participate in service-improvement discussions.
- Support upselling, check-ins, check-outs, passport-data collection and guest registration.
Hotel operations and cashiering
- Review arrival lists and assign rooms based on booked category and guest preferences; communicate with housekeeping about check-outs, room moves and forecast occupancy.
- Know room types, rates, discounts and rate policies; support occupancy standards and ensure due-outs are completed on time.
- Keep guest charges and folios accurate, follow credit-control procedures and provide reports to Finance as needed.
- Balance shift float, cash and card takings; complete cashier reports and declare overages or shortages.
- Complete the daily checklist and shift handover; assist with other management-assigned duties.
About you
- At least two years working in the Front Office department of a luxury or boutique hotel.
- Proficiency in hospitality guest services.
- Previous guest-service and reservations experience is preferred.
- Fluent written and spoken English; other languages are a plus.
- Excellent computer and typing skills, Microsoft Office proficiency and Opera.
- Excellent listening and comprehension skills.
About SIRO One Za'abeel
SIRO is a hospitality and lifestyle brand combining fitness, nutrition, sleep, recovery and mindfulness facilities.
SIRO One Za'abeel is a digitally integrated fitness and recovery hotel concept in Dubai and is part of Kerzner International.
The brand describes its hotels as immersive destinations focused on guest wellbeing and performance.
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