Front Office Agent - (Saudi National)
Role Overview
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
Key Skills for This Role
Full Job Posting
Hotel
Raffles Makkah Palace has suites and duplex villas, dining outlets, a spa and fitness center, and meeting rooms.
Front office duties
- Provide professional, friendly, and engaging service.
- Greet guests, check them in, and settle accounts according to service standards.
- Explain hotel facilities to guests and respond to guests at the Reception Desk.
- Upsell room brands.
- Follow department policies, procedures, service standards, and safety policies; perform other duties as assigned.
Qualifications
- Proficiency in spoken and written English; a second language is an asset.
- Previous customer-related experience is preferred.
- Previous property management system experience is an asset.
- Computer literacy in Microsoft Windows applications is an asset.
- Professional presentation, strong interpersonal and problem-solving abilities, and reliability.
- Ability to work under pressure in a fast-paced environment, work with a team, and remain calm and courteous while focusing on guest needs.
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