Front of House Manager

About This Role

Job Purpose

The Front of House Manager is responsible for orchestrating the guest experience and leading the service team to excellence. This role balances high-level operational management with hands-on staff development, ensuring that the brand's standards are consistently met and that every guest receives world-class service.

Key Responsibilities

1. Service & Guest Excellence

• Direct the flow of the dining room during service, managing seating charts and waitlists to optimize capacity.
• Act as the primary point of contact for guest inquiries, feedback, and resolution of any service issues.
• Ensure all staff adhere to the "Steps of Service" to maintain a consistent and premium atmosphere.

2. Team Leadership & Talent Management

• Supervise daily floor operations, ensuring all staff (hosts, servers, runners) are performing at peak efficiency.
• Create and manage weekly staff schedules based on seasonal demand and peak dining hours.
• Conduct performance reviews and provide real-time coaching to improve service delivery.

3. Training & Development Strategy

• Curriculum Design: Implement a structured onboarding program for all new FOH hires.
• Daily Coaching: Conduct pre-shift briefings to review menu updates, daily specials, and service goals.
• Skills Enhancement: Lead workshops on upselling techniques, beverage knowledge, and guest psychology.
• Standardization: Maintain and update training manuals to ensure uniform service across all shifts.

4. Operational & Financial Control

• Manage labor costs by adjusting staffing levels in real-time according to business volume.
• Oversee daily cash handling, POS reconciliation, and end-of-shift reporting.
• Monitor inventory for FOH supplies (glassware, linens, cutlery) and coordinate ordering as needed.
• Maintain strict adherence to Saudi Arabian food safety and municipality regulations.

Qualifications & Requirements

• Experience: 3+ years of experience in FOH management within a high-volume, upscale, or fine-dining environment.
• Education: Degree in Hospitality Management, Business, or a related field is preferred.
• Language: Professional proficiency in English is required; Arabic is highly advantageous.
• Technical Skills: Advanced knowledge of POS systems (e.g., Micros, Foodics) and Microsoft Excel for data tracking.
• Soft Skills: Exceptional emotional intelligence, leadership presence, and the ability to remain calm under pressure.