Front of House & Administration Coordinator

Role purpose

Front of house and communications

• Manage the reception area and welcome visitors and employees.
• Greet and direct visitors, candidates, parents, suppliers and other external stakeholders.
• Handle incoming calls, enquiries and correspondence promptly and professionally.

Coordination and administration

• Coordinate meeting rooms, appointments, calendars and meeting requirements for senior stakeholders.
• Schedule meetings, send invitations and reminders, and manage changes or conflicts.
• Arrange business travel, including flights, hotels, airport transfers and itineraries; handle changes and cancellations.
• Maintain records, trackers, filing systems and administrative documentation.
• Coordinate couriers, deliveries, office supplies and day-to-day office requirements.
• Support meetings, workshops, events and other Head Office activities; liaise with relevant departments.
• Maintain a professional reception and meeting environment, protect confidential information, and assist with ad hoc duties.

Qualifications and experience

• Diploma or bachelor’s degree in Business Administration, Hospitality, Office Administration or a related discipline.
• 2–5 years in front office, reception, administration, hospitality, executive support or a similar role.
• Corporate or professional environment experience is preferred.
• Calendar management, meeting coordination and travel booking experience is highly desirable.
• K–12 education environment or multi-site organisation experience is an advantage.

Skills and competencies

• Excellent verbal and written English communication skills; proficiency in Microsoft Office, particularly Outlook, Word, Excel and Teams.
• Professional, confident and well-presented, with strong interpersonal, customer service and stakeholder management skills.
• Strong organisation, time management and attention to detail; able to manage competing priorities calmly.
• Proactive, able to anticipate requirements, take ownership, follow up, and work independently with minimal supervision.
• Demonstrates confidentiality, discretion and professionalism.