Front Desk Staff

Work Schedule

• 5–15 hours per week; schedule determined collaboratively
• Position Responsibilities
• Welcome guests and members with friendly, attentive service that promotes an inclusive and professional environment.
• Assist visitors with check-in, memberships, facility policies, reservations, and general questions about Butler Esports Park.
• Troubleshoot gaming computers, consoles, peripherals, software, and related technology to minimize disruptions and maintain a positive guest experience.
• Process membership purchases, renewals, merchandise sales, and other transactions accurately through the point-of-sale system.
• Maintain organized front desk records, transaction details, equipment checkouts, and guest information.
• Clean and organize gaming stations, shared equipment, front desk areas, and other facility spaces to maintain a welcoming and professional environment.
• Monitor the facility and gaming areas to help ensure equipment is used properly and safety expectations are followed.
• Support events, programs, and daily facility operations while completing additional duties as assigned.
• Required Qualifications
• Must be actively enrolled as a Butler University student throughout employment.
• Communicate effectively with guests, members, and staff, with the ability and willingness to strengthen written and verbal communication skills.
• Demonstrate reliability by arriving on time, completing assigned shifts, and meeting scheduling expectations.
• Show a willingness to learn gaming technology, facility systems, and basic troubleshooting procedures; prior technical experience is welcomed but not required.
• Preferred Qualifications
• Previous customer service or hospitality experience may help candidates succeed in creating a welcoming and supportive environment for guests.
• Familiarity with basic PC troubleshooting, gaming hardware, peripherals, or software is beneficial but not required.
• Participation in the broader gaming ecosystem—such as esports, recreational gaming, streaming, content creation, or gaming communities—may also support success in the role.
• Other Expectations
• Maintain regular and punctual attendance.
• Comply with University standards and policies.
• Ensure confidentiality of information.