Ticketing Assistant, Athletics (Part-Time)
Full Job Posting
Responsibilities
- Ticket Sales & Revenue Support:
- Process walk-up, phone, and online ticket purchases for varsity athletic contests and external venue events to support departmental revenue goals.
- Box Office Operations & Software Use:
- Utilize ticketing software and POS systems to accurately issue single-game, season, group, and student tickets during regular office hours and on game days.
- Customer & Fan Service:
- Serve as a primary point of contact for patrons, delivering high-quality customer service, answering venue and event inquiries, and resolving ticketing issues efficiently.
- Will Call & Game-Day Gate Management:
- Oversee game-day Will Call distribution, player/guest pass lists, and ticket resolution desks at athletic facilities, including Hinkle Fieldhouse.
- Cash Handling & Financial Reconciliation:
- Accurately handle cash and credit card transactions, balance cash drawers at the conclusion of shifts, and assist with daily sales batch audits.
- Account Maintenance & Administrative Support:
- Update customer account records in the ticketing database, prepare ticket packages for mailing, and provide general administrative support to ticket office leadership.
- Operational Availability:
- Maintain reliable shift coverage for routine weekday office operations as well as evening, weekend, and holiday home games or special events.
Required Qualifications
- Education: High school diploma or equivalent.
- Customer Service Aptitude: Strong interpersonal and verbal communication skills with a professional, customer-centric approach to problem-solving.
- Cash Handling & Technical Aptitude: Demonstrated math and basic accounting skills, comfortable operating Point-of-Sale (POS) systems, cash registers, and learning specialized ticketing software.
- Attention to Detail: High accuracy in data entry, account lookup, cash reconciliation, and ticket distribution under fast-paced event conditions.
- Reliability: Proven dependability, punctuality, and work ethic to support time-sensitive ticket office shifts and athletic events.
- Availability: Flexibility to work a variable part-time schedule (10 to 29 hours per week), including regular weekday hours, evenings, weekends, and holidays as dictated by the athletic schedule. PD - Ticketing Assistant (PT)
Preferred Qualifications
- Bachelor’s degree (or active pursuit of a degree) in Sport Management, Business Administration, Communications, Marketing, or a related field.
- Prior experience in a university or professional athletic box office, event ticketing, venue sales, or high-volume customer service/cashiering environment.
- Hands-on experience using ticketing and venue management software systems (e.g., Paciolan, Ticketmaster, AXS, or similar CRM/POS tools).
- Familiarity with Butler University, Hinkle Fieldhouse, and university athletic operations.
About D0000 - Butler University
Private, nonsectarian nonprofit university serving undergraduate and graduate students through liberal arts and professional education.
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