front desk security concierge
Full Job Posting
$21.00
A CURRENT COLORADO GUARD CARD IS REQUIRED
VALID DRIVER LICENCE
MUST BE 21
Security Relief Officer Responsibilities
- Acknowledge and greet all guests in a prompt and courteous manner.
- Verify credentials of incoming and outgoing individuals/vehicles.
- Assist in protecting others and equipment while enforcing policies and procedures.
- Monitor and or detect any suspicious behavior to assist in the prevention of vandalism, theft and or other criminal behavior.
- Monitor surveillance cameras and alarms.
- Patrol the perimeter (interior/exterior) to identify potential safety and security risks.
- Warn violators of infractions e.g., loitering, smoking and or in possession of prohibited items.
- Respond to calls of distress, alarms and or emergencies such as fire, injuries or presence of unauthorized individuals by contacting local first responders.
- Identify and report any and all concerns (safety, security breaches, unusual circumstances) in a timely manner.
- Ensures accuracy and timely submission of required documentation (reports/documents).
- Ensure all rules/regulations are being enforced and followed.
- Other duties to be determined by Management.
Security Control Room Officer
Push/Report all appropriate operational matters in real-time directly to the SOC Manager
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for establishing, maintaining and reviewing schedules.
Assist in the supervision and management of team of security officers, training, coaching, development and support.
Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Acknowledge alarms and dispatch personnel as needed
Participate in regular training and scenario based security drills
Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
Perform other tasks and duties of a similar nature and scope as assigned
Qualifications
- Valid AZ Security License mandatory
- Valid and Clean Driver's License
- High School Diploma
- Professional demeanor and appearance
- Proficient computer skills
- Must be able to multitask and prioritize assigned tasks
- Strong communication skills (verbal and written)
- Minimum of one year of security experience
- Must be able to pass pre-employment screening (background and drug)
- This position will require occasional, crouching, climbing of stairs, sitting, standing, stooping and walking for extended periods of time
Benefits
- Insurance: medical, vision and dental
- Short term disability
- Critical care/Hospital Indemnity
- Complimentary life insurance
- Pet insurance
- Legal assistance/guidance
- Identity theft protection
- Paid on the job training
- Paid time off
- Bi-Weekly Pay
- Competitive compensation
- Career advancement opportunities
- Continuous learning opportunities through LMS
- Employee referral bonus program
- Employee assistance program (EAP)
- Employee recognition events
- Employee performance incentives/rewards
- Professional growth and development opportunities
- #IND4
About Marksman Security LLC
Provider of customized security staffing and protective services.
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