Front Desk Receptionist

About This Role

Company Description

Revive Abu Dhabi is a recovery center offering advanced, science-backed therapies to support healing, rejuvenation, and overall wellness. We provide state-of-the-art treatments such as cryotherapy, cold plunges, infrared sauna, cupping, assisted stretching, sports massage, and compression therapy. Our mission is to create personalized experiences for every individual, whether you are an athlete, a fitness enthusiast, or seeking enhanced physical and mental well-being. We also offer a retail section with recovery essentials and flexible membership packages with an easy online booking system.

Role Description

This is a full-time role on-site in Al Raha, Abu Dhabi Emirate, United Arab Emirates for a Wellness Assistant. The Wellness Assistant will be responsible for greeting clients, providing exceptional customer service, and assisting with wellness and recovery treatments. Day-to-day tasks include maintaining therapy areas, organizing appointments, and ensuring a smooth client experience from check-in to check-out.

Qualifications

• Possess strong Communication and Customer Service skills
• Knowledge and understanding of Health & Wellness and general Wellness practices
• Excellent Organization Skills
• Ability to work independently and collaboratively in a team
• Previous experience in a wellness or healthcare setting is a plus
• Cultural sensitivity and ability to work in a diverse environment

Key Responsibilities:

- Customer Interaction: Greet clients warmly, answer inquiries about our services, and ensure a positive experience from start to finish.

- Appointment Management: Schedule, confirm, and manage bookings using our online booking system.

- Administrative Support: Handle phone calls, emails, and client check-ins, and process payments.

- Facility Oversight: Maintain the reception area’s cleanliness and organization, ensuring a professional appearance at all times.

- Promotional Support: Provide information about ongoing promotions, memberships, and packages.

- Team Coordination: Communicate with therapists and other staff to ensure smooth client service.

Requirements:

- Previous experience as a receptionist or in a customer service role (preferably in a wellness, spa, or fitness environment).

- Excellent communication skills in English and Arabic; additional languages are a plus.

- Strong organizational and multitasking skills.

- Familiarity with scheduling and payment systems.

- A friendly, professional demeanour and a passion for health and wellness.

- Ability to commute to Al Raha, Abu Dhabi.

What We Offer:

- Competitive salary.

- Training and development opportunities.

- A supportive and positive work environment.

- Complimentary access to some of our wellness services.

If you’re passionate about health and wellness and thrive in a client-focused environment, we’d love to hear from you!

To Apply:

Please send your CV and a brief cover letter to info@reviveabudhabi.com.

Job Type: Full-time

*PLEASE ONLY APPLY IF YOU ARE BASED IN THE UAE, PREFERABLY ABU DHABI*

Looking for someone to start ASAP