Front Desk Receptionist
Role Overview
Seeking a customer-focused receptionist with mandatory UAE healthcare experience.
The role supports patients and coordinates appointments and inquiries in a healthcare setting.
Key Skills for This Role
Full Job Posting
Role overview
Seeking a customer-focused receptionist with mandatory UAE healthcare experience.
The role supports patients and coordinates appointments and inquiries in a healthcare setting.
Responsibilities
- Answer patient calls and respond to inquiries by phone, WhatsApp, and email.
- Schedule, reschedule, and cancel appointments across doctors and specialties.
- Coordinate with doctors, nurses, and reception teams to support patient flow.
- Handle complaints, escalating complex issues when needed.
- Provide information on medical services, consultation fees, and clinic policies.
- Meet call-handling and patient-service KPIs.
- Maintain patient confidentiality under UAE healthcare regulations.
Requirements
- UAE medical or healthcare experience is mandatory, with at least one year in a UAE medical call center, hospital, medical center, or clinic.
- At least one year of medical receptionist experience is required.
- Arabic and English communication skills are required.
- Healthcare CRM or EMR experience is preferred.
- Strong telephone etiquette, customer service, and multitasking skills are required.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Novomed Centers
Registered Nurse- Dermatology
, UAE
Novomed Centers is seeking a Registered Nurse specializing in dermatology for its Dubai role. Candidates need at least one year of dermatology experience, a DHA licence, and 2–3 years of UAE experience across departments
Health Care Assistant
, UAE
The employer is seeking a Health Care Assistant to support clinicians with patient care, clinical procedures, and patient flow. Applicants need a nursing certificate or relevant healthcare qualification, one year of HCA
Pharmacist - UAE National
, UAE
Novomed Centers is seeking a pharmacist to dispense medications, review prescriptions, counsel patients, and support insurance and inventory processes. A DOH license is required, with knowledge of medication safety and r
CSSD Technician
, UAE
Novomed Centers is seeking a detail-oriented CSSD Technician to clean, inspect, assemble, sterilize, and store medical instruments and equipment. Applicants need a relevant CSSD or sterile-processing qualification, steri
Registered Nurse - Dermatology
, UAE
Novomed Centers is seeking a Registered Nurse for its dermatology department in Dubai. The role requires a DHA license and two to three years of Dubai experience in dermatology, hair transplant, or general outpatient car
Procurement Officer
, UAE
Novomed Centers is seeking an experienced Procurement Officer to source dermatology, aesthetic clinic, and medical products while managing suppliers, purchasing, inventory, and compliance. Candidates need relevant procur
Operation Theatre Nurse
, UAE
The employer is hiring a senior operating theatre nurse to support orthopedic, plastic surgery, gynecology, and general surgery cases. The role requires DHA licensure, substantial operating-theatre experience, current BL
Registered Nurse- Dermatology
, UAE
Health Care Assistant
, UAE
Pharmacist - UAE National
, UAE
CSSD Technician
, UAE
Registered Nurse - Dermatology
, UAE
Procurement Officer
, UAE
Operation Theatre Nurse
, UAE