Front desk Manager/ Operations Manager (Hospitality Backgroud)

Overview

duties

Client Service & Support

• Provide superior customer service in person, over the phone, or via email.
• Act as a liaison between the Business Centre and clients.
• Support the Sales Team with client tours upon request.
• Develop methods to gauge customer satisfaction and handle complaints.
• Ensure compliance with the company’s policies.
• Maintain a high level of knowledge about the Centre's products and services.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
• Promote client satisfaction and retention through timely response to complaints and requests.
• Collect and analyze client feedback for strategic decision-making.
• Identify opportunities to upsell or cross-sell products or services.

Facilities & Space Management

• Monitor client and visitor sign-ins and outs.
• Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
• Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
• Support the Center Manager with occupancy reports and monthly invoicing.
• Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
• Restock cleaning materials and printing area as per guidelines.
• Manage purchasing, vendor management, and center operations.
• Provide administrative support for compliance with necessary Health & Safety Regulation.

Planning & Execution

• Provide logistical support for meetings and events.
• Resolve member issues and oversee new member onboarding and moves.
• Professionally handle move-ins and inspect offices upon move-outs.
• Organize and participate in in-house community events.

Other Responsibilities

• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings
• .
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.

Qualifications/Skills

• 5+ years of experience in Hospitality or Business center Mandatory