Front Desk Manager- Hospitality industry experience

About The Role

Key Responsibilities

• Supervise and manage all Front Desk employees (FDWs) across branches.
• Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.
• Train new FD staff and conduct periodic refresher training to ensure service excellence.
• Address escalated customer service issues and ensure prompt resolution.
• Monitor attendance, grooming, punctuality, and overall performance of FD staff.
• Coordinate scheduling, leave planning, and branch coverage for FD teams.
• Assist with recruitment, onboarding, and evaluation of front desk staff.
• Ensure all front desks are well-organized, fully equipped, and aligned with brand image.
• Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.

Requirements

• Minimum 4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.
• Valid UAE driving license and a car is **mandatory**.
• Strong communication, leadership, and organizational skills.
• Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
• Knowledge of customer service systems, scheduling tools, and reporting processes.
• Willingness to travel frequently within the UAE- Either in Abu Dhabi OR Dubai based on candidate preference

Job Type: Full-time