indeed
Front Desk Management
Wealth of Wellness Retreat Center
Dubai, UAE
Fulltime, Contract
Mid-Senior
Onsite
AED 3,500/month
Discovered 2 weeks ago
Front desk administrationCustomer serviceHealth insurance processesInsurance eligibility and coverage verificationInsurance approvals and claims documentationBookings and reservations
Key Skills for This Role
Front desk administrationCustomer serviceHealth insurance processesInsurance eligibility and coverage verificationInsurance approvals and claims documentationBookings and reservations
Full Job Posting
Front desk and guest services
- Welcome and greet guests, tour them around the centre, assist with check-in and check-out, and provide accurate information about services, facilities, retreats, and schedules.
- Explain terms and conditions, assist with registration forms, and prepare daily reports.
- Respond promptly and professionally to guest questions, requests, and concerns.
- Handle reservations, appointments, cancellations, rescheduling, and inquiries through phone, email, WhatsApp, and other booking channels.
- Coordinate with therapists, wellness staff, housekeeping, kitchen, and management to support smooth guest services.
- Answer incoming calls, take messages, and communicate with guests and prospective customers.
- Follow up about appointments, bookings, feedback, special requests, and post-visit matters where required.
Payments, insurance, and records
- Collect payments, issue receipts or invoices, maintain transaction records, and coordinate payment matters with accounts.
- Support clinic administration, including insurance eligibility and coverage verification, approvals, claims documentation, and coordination with insurers and internal teams.
- Resolve routine complaints and escalate complex or sensitive issues to the appropriate manager.
- Maintain accurate guest profiles, bookings, contact details, feedback, insurance documentation, and other front-desk records confidentially.
- Keep reception organized, clean, and professional; follow front-desk procedures and communicate guest feedback to management.
Minimum experience and requirements
- 1–2 years of relevant experience in a clinic, healthcare, wellness centre, medical centre, or similar healthcare environment.
- Practical knowledge and experience with health insurance eligibility and coverage verification, approvals, claims documentation, and coordination with insurance providers.
- Strong customer service and front-desk administration skills; excellent communication and interpersonal skills.
- Good computer skills and familiarity with booking, billing, and/or clinic management systems.
- Ability to handle confidential client and health-related information professionally.
- Ability to multitask, stay organized, and work effectively in a fast-paced environment; professional appearance, positive attitude, and guest-focused approach.
Pay
- AED 3,500–4,000 per month.
Work location
- Work is in person.
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