Front Desk Executive

Key Responsibilities

• Manage patient registrations, appointments, and scheduling.
• Coordinate with therapists, doctors, and other departments regarding patient visits.
• Process billing, invoices, payments, and daily cash reconciliation.
• Follow up on pending payments and documentation.
• Handle patient inquiries, complaints, and grievances professionally and ensure timely resolution.
• Maintain accurate patient records and confidentiality.
• Provide excellent customer service through phone, email, WhatsApp, and in-person interactions.

Requirements

• Minimum 2 years of experience in Front Desk, Customer Service, or Healthcare Administration.
• Strong communication and interpersonal skills.
• Experience in billing and cash handling preferred.
• Ability to manage patient concerns with professionalism and empathy.
• Proficiency in Microsoft Office and clinic management systems.

Key Competencies

• Patient Coordination

• Billing & Collections

• Grievance Handling

• Communication & Problem Solving