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Front Desk Clerk (Part-Time)

Hilton Grand Vacations
Vail, USA
Part-time
Mid
Onsite
Discovered 4 days ago
Communication

Full Job Posting

Qualifications

  • Ability to work weekends and evening hours (3 PM‐11 PM) consistently
  • Strong basic math skills and attention to detail
  • Excellent verbal and written communication skills in English
  • Customer‐service oriented with a friendly, approachable attitude
  • Ability to multitask and remain calm under pressure
  • Reliable transportation and punctuality

Responsibilities

  • Greet and welcome guests with a warm, professional demeanor
  • Perform check‐in and check‐out procedures accurately and efficiently
  • Handle reservations, cancellations, and modifications using the property management system
  • Answer phone calls and respond to guest inquiries promptly
  • Process payments, issue receipts, and manage billing inquiries
  • Resolve guest concerns and coordinate with other departments to ensure satisfaction
  • Maintain a tidy and organized lobby and front desk area
  • Communicate special requests and guest preferences to housekeeping and maintenance
  • Promote hotel amenities, services, and local attractions to guests
  • Adhere to all Hilton brand standards and safety protocols

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