Front Desk and Admin Assistant

About the company

Role overview

Front desk and customer service

• Greet and assist visitors and customers with finding suitable services and products.
• Answer and direct phone calls, emails, and enquiries; screen requests and take messages when necessary.
• Explain product features, benefits, and pricing; schedule appointments and maintain front desk records.
• Handle customer enquiries, feedback, and complaints professionally.
• Act as the first point of contact for HR and liaise with internal and external contacts.

Administration, documents, and purchasing

• Maintain accurate incoming and outgoing document records, update the telephone directory monthly, and prevent document misplacement.
• Update the probation tracker with onboarding specialists and send deadline communications.
• Track office IT equipment and induction-pack inventory, notifying the onboarding specialist when supplies are low.
• Prepare RFAs and LPOs for HR purchases, help ensure timely processing and vendor payments, and submit Etisalat bills to Finance and HR team members.
• Support other departments and respond to queries appropriately using knowledge of company policies and procedures.

Requirements and skills

• The source requests 1–2 years of experience in a receptionist or customer service role.
• Required skills include excellent communication, interpersonal, persuasive selling, organizational, and multitasking abilities.
• The candidate should work well in a team and handle a fast-paced environment.
• The source also calls for a professional attitude, dependability, motivation, a goal-driven approach, and customer service orientation.

Workplace

• Work location is stated as in person.

Compensation

• Pay is AED 2,200–3,200 per month.