Front Desk Agent

WESTIN

Position Details

The Impact You’ll Make

Position Requirements

• Provide prompt and efficient check in and out while adhering to Westin standards
• Upsell rooms and suggest the use of outlets on the property
• Solicit qualified new members for the Marriott Bonvoy preferred guest program
• Provide various concierge services when concierge is unavailable
• Explain services and packages available within the hotel
• Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account
• Process express check outs and delayed charges
• Control security measures by observing and reporting any unusual activities and potential problems
• Conduct business center activities such as photocopying, faxing, printing and occasional admin duties
• Handle all telephone calls while maintaining Westin’s operating procedures
• Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction
• Troubleshoot deficiencies and assign maintenance tasks as needed
• Assign guest request to appropriate associate/department
• Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures
• Balance personal audit at the end of each shift
• Follow basic accounting principles including all credit procedures
• Use Microsoft Office, Galaxy and Lightspeed
• Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC
• Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
• Set a good safety example
• You may be required to stand for an 8 hour shift
• Occasional physical labour will be required to carry boxes of paper and other stock
• Requires manual dexterity to use and operate all necessary equipment
• All other duties as assigned
• Ability to provide a satisfactory criminal record check
• Skills & Experience:
• Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
• Must be able to build and maintain credibility and relationships with customers (internal and external)
• Ability to access, input, analyze and retrieve information from computers
• Detailed knowledge of Whistler area and available services
• Minimum of two years' experience in a customer service environment
• Previous experience in a similar role in a similar size/type of property
• Health & Safety:
• Health & Safety is at our core!
• Safety orientations to ensure you feel safe at work
• Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
• Monthly safety committee meetings

You’re welcome here