Front Desk Agent- Luxury Residential

Location

• Fort Lauderdale, FL, USA
• The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.
• The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.
• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

• Essential:
• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Desirable:
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.
• Job Type: Full-time
• Experience:
• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)
• Education:
• High school (Required)
• Language:
• English (Required)
• Spanish, Russian, Portuguese preferred

Company Description