IT Systems Analyst

Role overview

Technical support and systems

• Coordinates with service support groups to resolve incidents and requests and provides tier 2 support and service restoration.
• Installs, configures, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers, wireless devices, and handheld devices.
• Deploys and reports updates using Systems Management Server, System Center Configuration Manager, or similar enterprise tools.
• Creates software images for end-user device deployment or provides device recovery solutions.

Service, security, and improvement

• Tracks device inventory and supports accurate asset management, billing, and licensing data.
• Promotes secure and reliable use of systems, applications, and infrastructure.
• Advises and educates customers and team members on services, sensitive-data handling, and incident resolution.
• Identifies process gaps, recommends service improvements, and edits customer and technical support knowledge-base documentation.
• Escalates issues, advocates for customer needs, and contributes to customer satisfaction.

Knowledge and skills

• Requires knowledge of Windows 10 and 11, Microsoft Active Directory, and TCP/IP networking protocols.
• Requires knowledge of troubleshooting computer hardware, software, networks, and minor server configurations.
• Requires professional communication skills and proficient project management.
• Seeks a self-motivated, proactive, detail-oriented team player with time-management and prioritization skills.

Education and experience

• Bachelor's degree required.
• The posting states 3–5 years of experience, but the source text ends before identifying the experience area.

Work arrangement

• Remote position limited to candidates residing in Florida State.
• Periodic travel to branch locations within the assigned geographic area may be required.