Front Desk Agent - KSA National

About This Role

Overview:

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Job Description:

The Front Office Agent is responsible for delivering excellent guest service by managing all front desk operations, including check-in, check-out, and guest inquiries. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience.

Key Responsibilities:* Greet and welcome guests in a professional and friendly manner.

• Handle check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records and update systems accordingly.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Handle cash, billing, and payment transactions in line with hotel policies.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow hotel policies, procedures, and service standards.

Desired Skill & Expertise:

• Previous experience in hospitality or customer service is preferred.
• Good communication and interpersonal skills.
• Proficiency in English; additional languages are an advantage.
• Strong problem-solving abilities and attention to detail.
• Professional appearance and customer-focused attitude.
• Ability to work flexible shifts, including nights, weekends, and holidays.