Front Desk Agent

Role overview

Responsibilities

• Demonstrate Fairmont service standards and provide guests with a warm welcome and fond farewell.
• Remain observant and respond to guests at reception, using their names whenever possible.
• Maintain a presence at the reception desk throughout the shift and represent Fairmont Dubai with an excellent first impression.
• Follow hotel telephone etiquette standards and occupational health and safety regulations.
• Adhere to Fairmont’s Code of Ethics.
• Drive room rate and RevPAR through room-brand upselling.

Qualifications

• Outstanding guest-service skills, professional presentation, and sophisticated communication skills.
• Proficiency in spoken and written English; a second language is an asset.
• Able to handle multiple tasks in a changing environment while remaining calm and collected.
• Flexible regarding working hours.
• At least two years of customer-service experience.
• A hospitality diploma is an asset.
• Windows, MS Office Suite, and Opera PMS proficiency is recommended.
• Able to handle cash effectively and accurately.

Benefits

• Benefits include company-sponsored medical insurance, meal breaks on duty, uniforms, learning programs, and career-development opportunities.
• Colleague perks include discounted Accor rates and dining and wellness discounts.

Company values

Application step

• Applicants are required to create a profile and complete a questionnaire with the employer’s assessment partner.