Front Desk Agent
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About the Role
About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.
Key Skills for This Role
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Overview
- About us We want to welcome you to a world of bringing True Hospitality to everyone.
- When you join us at IHG®, you become part of our global family.
- A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.
- We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path.
- In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
- With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips.
- We’re growing; grow with us.
- Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif.
- Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
- Your day-to-day:
- As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience.
- You’ll also create a warm atmosphere that makes our guests feel at home, always.
- Check guests in, issue room keys, and provide information on hotel services and room location|
- Ensure required identification is taken from guests at check-in in line with local legislative requirements|
- Answer phones in a prompt and courteous manner|
- Up-sell rooms where possible to maximize hotel revenue|
- Answer, record, and process all guest calls, messages, requests, questions, or concerns|
- Record guest preferences in the system|
- Check guests out, including resolving any late or disputed charges|
- Accurately process all cash and credit card transactions using established procedures|
- Issue, control, and release guest safe deposit boxes in line with hotel procedures|
- Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
- Take action to solve guest problems/complaints using appropriate service recovery guidelines|
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What We Need From You
- Minimum education of Bachelor's degree in Hotel Management or relevant degree.
- Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem-solving abilities are essential.
- Prior experience working with Opera or a related system
- What you can expect from us:
- We give our people everything they need to succeed.
- From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
- Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
- IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- We promote a culture of trust, support, and acceptance.
- Always welcoming different backgrounds, experiences, and perspectives.
- IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
- We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
- We'll never know unless you hit the 'Apply' button.
- Start your journey with us today.
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