FRONT DESK ADMINISTRATOR

Furless Permanent

Position Purpose

• Client Experience & Reception

• Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued
• Maintain clear communication in English and/or Arabic; respond to phone, WhatsApp, and email inquiries promptly and accurately
• Manage appointment bookings, confirmations, and reminders to maximize show-up rates
• Handle complaints empathetically and resolve issues quickly to preserve client loyalty
• Ensure reception and waiting areas reflect Furless premium standards — clean, organized, and inviting

• Sales & Client Retention

• Promote treatments, packages, and retail products confidently and professionally
• Educate clients on home-care routines and follow-up treatments to encourage repeat visits
• Track and follow up with lapsed or prospective clients to increase return rates
• Meet or exceed monthly sales and upselling targets
• Support in-branch marketing and promotional activities to boost new-client acquisition
• Maintain accurate client records, purchase history, and preferences for personalized service

• Administrative & Operational Support

• Record all bookings, payments, and transactions accurately in the CRM/POS system
• Perform daily cash-up and reconciliation in coordination with Finance
• Generate and submit daily and weekly performance reports (appointments, revenue, client feedback)
• Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation
• Coordinate with Operations on maintenance, supplies, and equipment servicing

• Professionalism & Team Alignment

• Uphold the Furless brand image — polished, professional, and client-focused at all times
• Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow
• Participate in training sessions to improve sales, service, and retention skills
• Demonstrate punctuality, accountability, and flexibility with shifts

Qualifications & Skills

• High school diploma or higher (Diploma in Administration or Customer Service preferred)
• 1–3 years of experience in front desk, sales, or customer service (beauty, wellness, or hospitality preferred)
• Proficiency in MS Office and CRM/booking systems (Fresha experience preferred)
• Fluent in English (required); Arabic is an advantage
• Strong sales, upselling, and relationship-building skills
• Excellent organization and multitasking abilities
• Understanding of Saudi Municipality hygiene standards (training provided)

Personal Attributes

• Sales-driven with a strong service mindset
• Professional, approachable, and emotionally intelligent
• Reliable, detail-oriented, and accountable
• Calm and confident under pressure
• Passionate about beauty, wellness, and client experience

Work Schedule & Compensation

• Hours: 48 hours per week / 2 days off (rotational)
• Compensation: Competitive salary + commission (based on performance)
• Benefits: Medical insurance, training programs, and career development opportunities

Application Process