BRANCH SUPERVISOR

Job Summary

Key Responsibilities

• Operations Management:
• Oversee day-to-day branch operations, ensuring smooth functioning of the front desk and adherence to company policies and standards.
• Manage staff schedules, attendance, and ensure adequate coverage for all shifts.
• Ensure timely opening and closing of the branch.
• Maintain an organized, clean, and well-stocked facility to uphold brand standards.
• Monitor and optimize appointment scheduling to maximize efficiency and revenue.
• Ensure compliance with DHA salon regulations, including hygiene, sanitation, licensing, and operational guidelines.
• Ensure all necessary permits and health standards are met and maintained.
• Conduct regular internal audits to ensure full regulatory compliance.

• Customer Service & Client Experience

• Ensure a first-class client experience by delivering exceptional service standards.
• Address client inquiries, concerns, and complaints in a professional and timely manner.
• Implement strategies to enhance client retention and satisfaction.
• Monitor client feedback, handle google reviews and take corrective actions as needed.
• Support team members in handling challenging client interactions.

• Sales & Revenue Growth

• Drive retail and service sales by implementing effective sales strategies.
• Ensure team members are knowledgeable about treatments, products, and promotions.
• Train and motivate staff to achieve sales and performance targets.
• Monitor and analyze sales performance, taking action to improve results.
• Identify opportunities for local marketing and promotions to increase footfall.

• Staff Supervision & Development

• Supervise and manage a team of therapists and support staff.
• Conduct regular team meetings and daily briefings to align on goals and expectations.
• Provide coaching, feedback, and training to enhance team performance.
• Handle disciplinary actions, conflict resolution, and ensure a positive work environment.
• Ensure all staff adhere to grooming, uniform, and professional conduct standards.
• Ensure staff are trained and updated on DHA hygiene and safety regulations.

• Inventory & Stock Management

• Oversee inventory levels, ensuring availability of products and consumables.
• Monitor product usage and minimize wastage.
• Ensure stock is ordered and replenished in a timely manner as per company process.
• Conduct regular audits to maintain accurate stock records.
• Compliance with DHA Regulations:
• Ensure the branch meets DHA salon and hygiene standards, including sterilization, cleanliness, and safety protocols.
• Stay updated on regulatory changes and implement necessary adjustments.
• Ensure all therapists and staff have valid DHA licenses and certifications where applicable.
• Conduct regular inspections and address any non-compliance issues immediately.

• Reporting & Financial Management

• Track and report key performance metrics, including revenue, client retention, and staff productivity.
• Ensure daily cash handling procedures and financial transactions are accurate.
• Work with the finance team to manage petty cash and minimize unnecessary expenses.
• Identify cost-saving initiatives while maintaining service quality.

Qualifications & Experience

• Experience: Minimum 3-5 years in a supervisory role within a beauty, wellness, or medical aesthetics center.
• Education: Diploma in Beauty Therapy, Business Administration, or related field preferred.

• Knowledge & Compliance

Key Performance Indicators (Kpis)

• Client Retention Rate: Maintain a high level of repeat clients – aim for 85%
• Sales Performance: Achieve revenue and sales targets.
• Operational Efficiency: Minimize scheduling gaps and downtime.
• Staff Performance: Ensure team meets individual and collective KPIs.
• Customer Satisfaction: Maintain high ratings and positive client feedback.
• Regulatory Compliance: Ensure full adherence to DHA health and safety standards.