Freight Forwarding Operations Specialist

Job Overview

Responsibilities

• Coordinate and manage international and domestic freight shipments across ocean (FCL/LCL), air, and ground transportation (FTL/LTL).
• Handle the complete shipment lifecycle, including bookings, shipping instructions, cargo tracking, customs clearance coordination, terminal releases, and final delivery.
• Prepare, review, and process shipping documents including MBL/HBL, MAWB/HAWB, commercial invoices, packing lists, certificates of origin, cargo manifests, delivery orders, arrival notices, and proof of delivery.
• Coordinate Canadian import/export customs procedures, including ACI/eManifest reporting, cargo control numbers, CARM-related processes, and customs release documentation.
• Arrange domestic and cross-border trucking operations, including FTL/LTL shipments, container drayage, port pickups, and Canada-US shipments involving PARS/PAPS procedures.
• Communicate and negotiate with shipping lines, airlines, trucking companies, customs brokers, overseas agents, and third-party logistics providers.
• Monitor vessel and flight schedules, shipment milestones, customs status, and delivery timelines while resolving delays and operational issues.
• Coordinate port and airport cargo handling, container movements, warehousing, transloading, and last-mile delivery arrangements.
• Monitor and minimize additional transportation costs, including demurrage, detention, storage, and other accessorial charges.
• Maintain strong customer relationships by providing accurate shipment updates and resolving operational inquiries.
• Prepare freight quotations, verify carrier invoices, monitor shipment profitability, and support sales teams with operational and pricing requirements.
• Maintain accurate shipment records, update freight management systems, and ensure compliance with customs regulations and company procedures.

Experience & Requirements

• 1-2 years of hands-on experience in freight forwarding operations, preferably within the Canadian logistics industry.
• Strong knowledge of international shipping documentation is essential, including MBL, HBL, MAWB, HAWB, commercial invoices, packing lists, certificates of origin, cargo manifests, and customs-related documents.
• Proven experience managing ocean freight (FCL/LCL) and air freight shipments, including booking, documentation, customs coordination, and delivery arrangements.
• Working knowledge of domestic and cross-border trucking operations, including FTL/LTL, container drayage, and Canada-US transportation.
• Solid understanding of Canadian customs regulations and CBSA requirements, including ACI/eManifest, CARM, cargo release procedures, and customs broker coordination.
• Familiarity with PARS/PAPS procedures and documentation requirements for cross-border shipments.
• Good understanding of Incoterms 2020, HS codes, international trade regulations, and freight forwarding procedures.
• Experience working directly with shipping lines, airlines, trucking carriers, customs brokers, and international freight forwarding agents.
• Strong negotiation skills and experience obtaining competitive freight rates from carriers and logistics service providers.
• Familiarity with cargo operations at the Port of Vancouver and YVR is highly preferred.
• Proficiency with freight forwarding or transportation management systems such as CargoWise, Magaya, Descartes, or similar platforms is an asset.
• Strong computer skills, including Microsoft Excel, Outlook, and shipment tracking and documentation systems.

Additional Qualifications

• Excellent written and verbal communication skills in English, with strong customer service and problem-solving abilities.
• Exceptional organizational skills, attention to detail, and the ability to independently manage multiple shipments and deadlines in a fast-paced environment.
• Relevant education in logistics, supply chain management, international trade, or a related field is preferred.
• CIFFA certification, knowledge of dangerous goods documentation, or experience in warehousing and multimodal transportation is an advantage.
• Previous experience supporting freight quotations, customer account management, or B2B logistics sales is considered an asset.

Compensation

• Pay: $40,000.00-$55,000.00 per year.

Benefits

• Casual dress.
• Company events.

Work Location

• Work Location: In person.