Fraud Support Analyst
Role Overview
The Fraud Support Analyst initially supports the transition phase of a large project.
After transition, the role provides ongoing support for critical back-office applications and fraud management services as part of the Fraud Reduction Team.
The source describes experience in payment processing related to fraud prevention, fraud analysis, hotlist administration, or payment-processing support.
Key Skills for This Role
Full Job Posting
Project context
Indra is contracted by Transport for London to operate, develop, enhance, and expand ticketing and access-control systems across London's transport network through to 2034, with extension options to 2039.
The programme includes ticketing hardware, back-office systems, payment gateways, IT infrastructure, and cybersecurity across the transport network.
Role overview
The Fraud Support Analyst initially supports the transition phase of a large project.
After transition, the role provides ongoing support for critical back-office applications and fraud management services as part of the Fraud Reduction Team.
The source describes experience in payment processing related to fraud prevention, fraud analysis, hotlist administration, or payment-processing support.
Transition and ongoing duties
- Prepare for operational readiness during the transition phase.
- Work with customer stakeholders, incumbent supplier subject-matter experts, technical resolver groups, and service management functions.
- Capture knowledge, validate procedures, and prepare the service for continued operation.
- After transition, support critical back-office applications and fraud management services.
- Help create and monitor reports.
Experience and capabilities
- Application operations and support capabilities.
- Data analysis and operational documentation experience.
- Experience gained in a payment-processing environment in relation to fraud prevention, fraud analysis, hotlist administration, or payment-processing support.
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