Forward Deployed Engineer (Remote)

Responsibilities

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand • Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC • Lead POCs, pilots, and production launches from whiteboard to go-live • Own customer outcomes—stay engaged until the solution is live and stable • Collaborate directly with Product and Engineering to shape the roadmap based on field insights • Create clear technical documentation, runbooks, and maintainable solutions for handoff • Troubleshoot and resolve complex integration issues alongside customer teams
• What We Are Looking For
• CS degree or equivalent experience • 3+ years building software or doing technical consulting • Proficiency in multiple languages: Python, Node.js, Go—you're more dangerous in some than others • Strong API fluency, event-driven thinking, and cloud-native instincts • Exposure to SIP, WebRTC, or real-time voice/messaging systems • Ability to translate "it's not working" into root cause • Comfortable working on customer sites and in high-stakes technical conversations
• Bonus Points For
• Experience with AI voice assistants, STT, or LLM-based conversational systems • SQL proficiency (Postgres, MySQL, Oracle) • ETL and data wrangling experience • DevOps fundamentals (Docker, Kubernetes, CI/CD) • Background in telecom, CPaaS, or high-growth SaaS • Security mindset (IAM, encryption, audit logging)
• #LI-RH1