Forward Deployed Engineer, EMEA

We're looking for a Forward Deployed Engineer to join our team in London, Dublin, or Amsterdam. You'll work directly with enterprise and high-growth technology customers across EMEA to architect and ship production systems on Telnyx's global network — spanning voice, messaging, AI, wireless, and edge compute.

This isn't about demoing products; it's about building real solutions that work at scale.

You'll sit at the intersection of software engineering, AI infrastructure, telecommunications, and customer success — working directly with customer engineering and technical leadership teams to understand requirements, architect solutions, build integrations, and take them from POC through production.

A major focus will be helping customers deploy real-time AI and communications workloads, including AI Voice Assistants, LLM inference, open-weight models, and applications requiring low latency, reliability, and regional data processing.

This is a hybrid EMEA role based in London, Dublin, or Amsterdam, with approximately 10–30% travel across the UK, Europe, and wider EMEA.

CS degree or equivalent practical experience

3+ years building software, infrastructure, or working in technical consulting

Strong proficiency in one or more of Python, Node.js, or Go

Hands-on experience deploying LLM applications or AI infrastructure in production

Experience with LiteLLM or a comparable LLM gateway, including routing, fallbacks, rate limits, and observability

Comfortable with Kubernetes, Docker, APIs, cloud infrastructure, and production operations

Exposure to SIP, WebRTC, VoIP, real-time communications, or messaging

Strong understanding of production AI challenges including latency, concurrency, provider limits, retries, streaming, and cost

Ability to diagnose complex technical problems and translate customer requirements into practical solutions

Comfortable working directly with customers and leading technical architecture discussions

Strong communication skills with the ability to explain complex technology to both technical and non-technical audiences

Based in London, Dublin, or Amsterdam, or willing to relocate

Legally authorized to work in the relevant country, or eligible for sponsorship

AI Voice Assistants, conversational AI, STT/TTS, or real-time AI experience

Experience with open-weight models, vLLM, SGLang, TGI, or Ollama

LLM fine-tuning, RAG, evaluation, or inference optimization

Experience sizing and optimizing GPU infrastructure

Background in telecom, CPaaS, cloud/AI infrastructure, or high-growth SaaS

Enterprise, on-prem, or customer-controlled infrastructure experience

Experience with regulated industries or EMEA data residency requirements

Strong DevOps/security fundamentals

Experience working across multiple EMEA markets

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