Foreman
Role Overview
Supervise daily workshop activities to maintain productivity and service quality while motivating the team.
Achieve customer satisfaction, optimize allocated resources, and meet or improve workshop budget and profitability targets.
Control costs and deliver the financial results of assigned targets.
Key Skills for This Role
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Company and role context
United Diesel specializes in commercial vehicles and distributes Renault Trucks, Tata Motor, buses, and trucks.
The business provides after-sales services and transport solutions.
Job purpose
Supervise daily workshop activities to maintain productivity and service quality while motivating the team.
Achieve customer satisfaction, optimize allocated resources, and meet or improve workshop budget and profitability targets.
Control costs and deliver the financial results of assigned targets.
Responsibilities
- Support annual and monthly branch service targets and monitor results, taking proactive action to achieve them.
- Monitor workshop efficiency, productivity, and utilization; use customer feedback to identify improvements.
- Prepare monthly performance reports for management.
- Ensure work instructions are followed, repairs adhere to manufacturer guidance, and turnaround times are quick.
- Coordinate parts and consumables availability with the Parts department and vendors.
- Resolve escalated complaints, prevent recurrence, and ensure recall, warranty, and general repairs meet manufacturer standards.
- Lead team meetings; coach staff; provide technical support, tools, and information.
- Improve service processes, update MRQ and QMS documentation, set objectives, manage performance, and develop and motivate staff.
Qualifications and experience
- Diploma in Automotive Technology.
- Three years of supervisory work experience in an automotive workshop.
- A bachelor’s degree is desirable.
Knowledge and skills
- Knowledge of machines, tools, repair, and maintenance.
- Knowledge of management principles, planning, resource allocation, leadership, production methods, and coordination.
- Ability to monitor machine operation using gauges and indicators.
- Knowledge of quality control testing and inspection.
- Knowledge of health and safety equipment, policies, and procedures.
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