Focus Member Coordinator
Role Overview
At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations.
As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model.
This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed.
You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care.
By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- White-Glove Member Support
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency.
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
- Provide real-time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism.
- Dashboard & Data Management
- Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates.
- Identify and escalate errors, discrepancies, or potential service issues.
- Maintain accurate records to ensure continuity and quality of service.
- Cross-Team Collaboration
- Partner with Routing, Network, and Member Services teams to resolve issues before they impact members.
- Share insights and feedback to improve workflows and enhance member experience.
- Ensure consistent, clear communication across all stakeholders supporting Focus Members.
- Advocacy & Mission Alignment
- Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission.
- Uphold SafeRide’s standards of compassion, professionalism, and member-first service delivery.
Required Qualifications
- High school diploma or equivalent.
- Strong communication skills (verbal, written, and phone-based).
- Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.
- Proven ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Associate’s degree in Healthcare, Communications, or related discipline.
- Familiarity with dashboards, reporting tools, or CRM systems.
- Prior exposure to working with vulnerable or high-acuity populations.
- Experience in healthcare services, transportation coordination, or member services.
About SafeRide Health
Private U.S. NEMT broker and technology-services company serving Medicaid, Medicare Advantage, and provider programs.
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