Flower Shop Incharge

About This Role

The company provides free shared bachelor accommodation and transportation.

The candidate must have experience in managing a team and business development of Flower shop.

Job Purpose:

• Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.

Primary duties and responsibilities:

• Existing Customer – Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.
• New Customer Acquisition – Successfully convert the walk-in customers into sales.
• Sales Planning and Forecast – Make a monthly sales plan and forecast for continuous growth.
• Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.
• Keep a tap on non-moving products / designs and take suitable action as needed.
• Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.
• Ensure that products are delivered on time.
• Review and ensure pending orders are closed before placing new sales orders.
• Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.
• Inactive Customers – Follow up with inactive customers to make them buy the company’s products.
• Reporting – Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.
• Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.
• Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Perform other duties as and when assigned.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

• Flower business: 4 years (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person