Floor Supervisor

Quality Assurance and Inspection

• Room Checks:
• Conduct thorough inspections of all cleaned guest rooms to ensure they meet the rigorous quality and cleanliness standards of Novotel and the

Accor ALLSAFE

• Corridor & Service Area Maintenance

• Ensure that corridors, guest lifts, linen rooms, and service areas on assigned floors are consistently clean, organized, and free of unnecessary clutter.
• Defect Reporting:
• Promptly identify and report maintenance defects, damage, or needed repairs within rooms and common areas, raising immediate work orders with the Engineering department.

Evening/Turn-Down Service Management

• Preparation:
• Oversee the preparation and execution of evening
• turn-down service
• for designated rooms (e.g., VIPs, long stays, or per guest request).
• Standard Enforcement:
• Ensure all turn-down procedures are consistently followed, including bed preparation, placement of amenities, and subtle room adjustments to enhance evening comfort.
• Check-In/Late Service:
• Manage late check-in room readiness and ensure timely evening servicing for guests who have requested specific times.

• Training & Mentoring

• Discipline & Motivation

Room Status and Discrepancy Handling

• Accuracy:
• Ensure accurate and timely reporting of room status changes (e.g., from dirty to clean, inspection required) using the designated communication tools or Property Management System (PMS).
• Discrepancy Resolution:
• Assist the Senior Supervisor in performing physical checks to verify room occupancy against the Front Office report and resolve minor discrepancies swiftly, minimizing potential guest security or service issues.

• Linen & Amenities

• Oversee the proper handling, distribution, and stocking of clean linen, cleaning supplies, and guest amenities on the assigned floors, minimizing waste and pilferage.
• Guest Interaction:
• Handle routine guest requests efficiently and courteously.
• Escalate complex complaints or high-profile issues immediately to the Senior Floor Supervisor.

• Lost & Found