Housekeeping Floor Supervisor
Skills
About This Role
1.Operational Supervision
- Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
- Conduct daily briefings and allocate workloads effectively.
- Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
- Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).
2.Quality Assurance
- Perform detailed inspections of cleaned rooms before releasing them in the system.
- Ensure compliance with Sofitel presentation standards (linen, amenities, d cor, fragrance, and lighting).
- Monitor cleanliness, maintenance issues, and overall room condition.
- Follow up on guest feedback and ensure corrective actions are implemented immediately.
3. Guest Experience
- Ensure prompt handling of guest requests and special preferences.
- Respond professionally to guest complaints and service recovery following Sofitel service culture.
- Maintain a visible presence on floors and interact courteously with guests when required.
4.Team Leadership
- Train, coach, and motivate Room Attendants to achieve high performance standards.
- Ensure team adherence to grooming and uniform standards.
- Conduct on-job training and support continuous development.
- Foster a positive and productive work environment.
5.Administrative Duties
- Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
- Coordinate with Front Office for room status updates and priorities.
- Monitor staff attendance, duty rosters, and shift planning.
- Ensure proper use and control of housekeeping supplies and equipment.
6.Health, Safety & Compliance
- Ensure compliance with Sofitel safety, hygiene, and environmental standards.
- Follow proper chemical handling and cleaning procedures.
- Ensure adherence to health and safety regulations (including fire and emergency procedures).
- Promote sustainability and eco-friendly practices.
7.Coordination & Communication
- Work closely with Engineering to report and follow up maintenance issues.
- Coordinate with Laundry for linen quality and availability.
- Maintain clear communication with other supervisors and departments.
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