Floor Manager

Qualifications

• Ability to train, coach and discipline employees. Ability to exercise judgment and implement control over the performance of team members.
• Working knowledge of rooms management systems (AS400, LMS, Outlook).
• Capable of using independent judgment/solid decision-making skills ability
• Ability to interact effectively with all levels of management, team members, and guests.
• Ability to access and input information using a moderately complex computer system.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other team members.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Ability to communicate effectively in the English language in order to complete schedules, forecasts, discipline, inventory, etc. and be able communicate with other departments.
• Basic mathematical skills necessary to complete budgets, forecasts, and inventories.
• Knowledge of chemicals and cleaning procedures to maintain appearance of property (i.e., brass, marble, chandeliers, etc.).
• Ability to organize and prioritize work and meet deadlines.
• Knowledge of housekeeping operations, to include appropriate staffing levels, service equipment, and guest relations. Good working knowledge of accepted standards of sanitation.
• Knowledge of labor law.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.