Floor Manager
Full Job Posting
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
- This is a Full-Time position with a contract of 32-40 hours a week.
- Compensation: $ 26.60-$29.92 Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
Benefits:
- We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
- In addition to this, US-based colleagues also receive:
- Dental & Vision Plans
- 401 (k)
- Paid Time Off- including your birthday!
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
- Inclusion & Diversity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
- All your information will be kept confidential according to EEO guidelines.
Qualifications
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at H&M Group
Sales Associate
Santa Clara, USA
As the Sales Associate, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conver
H&M Sales Advisor - Monterey Street
San Luis Obispo, USA
About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & gui
H&M Seasonal Sales Advisor- Del Monte Center
Monterey, USA
About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & gui
Visual Merchandiser - Indooroopilly
Indooroopilly, AUS
WHAT YOU’LL DO As a Visual Merchandiser, you’ll play a key role in creating an inspiring and consistent customer experience by implementing visual standards and driving commercial excellence. Acting in line with our valu
Floor Manager
New York City, USA
As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the
Freelance Fashion Designer (Speculative)
London, GBR
At COS, we believe in the power of creative collaboration and the art of timeless design. We are always eager to connect with freelance fashion designers who share our passion for modernity, functional elegance, and inno
Sales Advisor 35h
London, GBR
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversa
Sales Advisor 35h
London, GBR
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversa
Sales Associate
Santa Clara, USA
H&M Sales Advisor - Monterey Street
San Luis Obispo, USA
H&M Seasonal Sales Advisor- Del Monte Center
Monterey, USA
Visual Merchandiser - Indooroopilly
Indooroopilly, AUS
Floor Manager
New York City, USA
Freelance Fashion Designer (Speculative)
London, GBR
Sales Advisor 35h
London, GBR
Sales Advisor 35h
London, GBR