Financial Wellness Navigator

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

The Financial Wellness Navigator reports to a Coordinated Entry Program (CEP) Team Lead. This role is responsible for helping people who are experiencing or at risk of homelessness improve their financial stability. You will prepare and file income tax returns through the Community Volunteer Income Tax Program (CVITP), help participants access the income and benefits they are entitled to, and connect them with meaningful supports across the SORCe collaborative and the wider community.

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Prepare and file current and prior-year income tax returns

Provide confidential tax support in line with CVITP and Canada Revenue Agency (CRA) policies and procedures

Work with the CRA on participant tax matters and help coordinate tax clinics

Welcome participants, build trust, and complete intake and needs assessments

Set and document financial wellness goals with participants

Keep accurate participant and program data

Take part in quarterly communities of practice

A diploma or degree in Accounting, Human Services, Financial Wellness, or a related field, or an equivalent combination of education and experience.

2 to 3 years of experience in tax support, financial wellness, financial navigation, or budgeting; with e ligibility to participate in the Community Volunteer Income Tax Program (CVITP).

Knowledge of, or ability to learn, participant data systems and CRA databases; experience with UFile is an asset.

Knowledge of homelessness and comfort supporting people who may experience mental health, substance use, or physical health concerns is an asset.

Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences, including Indigenous communities.

Strong verbal and written communication skills, with the ability to adjust your approach to each participant’s needs.

Strong organization, problem-solving, and time-management skills, with close attention to detail and accuracy.

Current certification or willingness to obtain Intermediate First Aid with CPR/AED Level C and Nonviolent Crisis Intervention.