Financial Aid & Veterans Services Coordinator (SSPC II) #2702

About the Department

Key responsibilities include

• Provide proactive, accurate, and responsive customer service through in-person, phone, email, and virtual interactions. Counsel and assist prospective, incoming, returning, and continuing students with onboarding, academic planning, registration, financial aid, payment options, and other student services.
• Support admissions, testing, financial aid, veterans services, and registrar functions by processing student documents, completing data entry, maintaining student records, scheduling placement exams, and assisting with student information updates.
• Serve as a resource for students seeking financial aid and Veterans' educational benefits information. Review documents for completeness, request additional information when necessary, and assist students in understanding available resources and funding options.
• Act as a liaison between students, college departments, and external agencies to facilitate financial aid processing, benefits eligibility, enrollment requirements, and student success initiatives.
• Gather, review, and interpret documentation to ensure accurate student records, eligibility determinations, and timely processing of forms and transactions. Utilize student information systems and related technologies to maintain records and support student planning efforts.
• Assist dual enrollment students with college financial planning, South Carolina student aid opportunities, transfer planning, and post-high school enrollment preparation. Provide individual advising sessions for high school juniors and seniors.
• Participate in college committees, initiatives, outreach efforts, recruitment activities, and special events. Recommend process improvements and support continuous enhancement of student services and operational effectiveness.
• Perform other duties as assigned.

Position Duties

• This position requires a bachelor's degree and experience in student services programs.

Minimum Qualifications

• Bachelor's degree and two (2) years of experience in student services programs is preferred. Experience in financial aid, admissions, enrollment management, veteran's services, academic advising, registration, or related student services functions. Knowledge of financial aid programs, student eligibility requirements, enrollment processes, and higher education student support services. Experience using student information systems, integrated databases, and Microsoft Office applications. Strong analytical, problem-solving, organizational, and time management skills. Excellent written, verbal, interpersonal, and customer service skills with the ability to communicate effectively with diverse populations. Ability to work independently, exercise sound judgment, maintain confidentiality, and manage multiple priorities in a fast-paced environment. Demonstrated ability to collaborate effectively across departments and provide student-centered support services
• Bachelor's degree and two (2) years of experience in student services programs is preferred.
• Experience in financial aid, admissions, enrollment management, veteran's services, academic advising, registration, or related student services functions.
• Knowledge of financial aid programs, student eligibility requirements, enrollment processes, and higher education student support services.
• Experience using student information systems, integrated databases, and Microsoft Office applications.
• Strong analytical, problem-solving, organizational, and time management skills.
• Excellent written, verbal, interpersonal, and customer service skills with the ability to communicate effectively with diverse populations.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and manage multiple priorities in a fast-paced environment.
• Demonstrated ability to collaborate effectively across departments and provide student-centered support services

Benefits

• Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance , which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options , including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program , which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits , including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Supplemental Questions