File Clerk (Remote)
Role Overview
Maintain accurate, organized, searchable, and compliant digital and scanned records for multiple teams.
Work in a high-volume environment where accuracy and confidentiality are especially important.
Key Skills for This Role
Full Job Posting
Role overview
Maintain accurate, organized, searchable, and compliant digital and scanned records for multiple teams.
Work in a high-volume environment where accuracy and confidentiality are especially important.
Intake and indexing
- Receive files from shared inboxes, portals, internal ticketing tools, and cloud folders.
- Confirm document type, required fields, signatures, and attachments.
- Index records with metadata such as client or project ID, date, category, version, and region.
Document organization and quality control
- Apply standard naming conventions and folder structures; convert formats and label versions as needed.
- Maintain controlled final, draft, and archived libraries, including retention tags.
- Check for duplicates, misfiles, missing pages, and unreadable scans; route exceptions and maintain error logs.
Governance and collaboration
- Follow access controls, retention schedules, legal holds, and deletion or archival rules.
- Retrieve records for audits and document chain-of-custody steps.
- Coordinate with internal teams and report backlog, turnaround time, and processing issues.
Tools
- May use Google Drive, SharePoint, Dropbox, Adobe Acrobat or equivalents, spreadsheets, Jira, Asana, ServiceNow, e-signature platforms, and office productivity tools.
Qualifications
- Experience in records management, administrative support, clerical work, or document control is preferred.
- Strong attention to detail; able to follow naming and filing rules consistently.
- Comfortable handling confidential information and following strict procedures.
- Basic computer proficiency with file systems, spreadsheets, PDFs, and collaboration tools.
Example success metrics
Accuracy and metadata error rates; turnaround time from receipt to filing; backlog and daily throughput.
Audit retrieval speed and completeness; compliance with access controls and retention tagging.
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