Field Training and Support Engineer

Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.

Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.

Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.

Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.

Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.

Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Experience: 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.

Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.

Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.

Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Travel:

Availability: Willingness to participate in a support rotation, including occasional nights and weekends.

Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments.