Field Support Engineer
Skills
About This Role
Overview
- *Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
- We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.*
- ***It's time to make a move.
- Join our flow.***
- We are Looking for a Field Support Engineer to provide technical support during the installation and commissioning of KONE products.
- The role involves resolving technical issues identified by manufacturing and installation teams, ensuring all products are installed in full compliance with KONE’s safety, quality, and process standards.
- The Field Support Engineer will also help ensure projects are completed efficiently, accurately, and within the required timelines.
- ***What will you do?***
- Remote and site support services for Front Lines and Supply Operations
- Provide remote or on-site technical support for installation issues
- Provide support also in digital, APF, software and BIM related issues
- Ride comfort
- Provide technical support to ensure customer specification requirements
- Product development – applicable for global Field Support roles only
- Product development matrix audit points
- Piloting and implementing new product and solution
Training
- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to global and local training centers in training courses
Quality
- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
Safety
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- People leadership
- People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
- Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
- Facilitate information sharing and creates collaborative working environment
Daily Operations
- Allocate daily work together with Technical Field Support Manager
- Monitor and lead the performance and KPI/SLA adherence of the team
- Review daily priorities in the team and take appropriate action to ensure results are achieved
- Support continuous development of TFS together with Technical Field Support Manager
- ***Are you the one?***
- Bachelor degree in Electrical/Electronics Engineering.
- Minimum of 5 years of experience in commissioning activities, preferably with KONE products.
- Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities is highly preferred.
- Strong practical field exposure and in-depth commissioning knowledge are essential.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to collaborate effectively within a team environment.
- Excellent organizational and communication abilities, with strong attention to detail and follow-up skills.
- *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
- Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
- Sustainability is an integral part of our culture and the daily practice.
- We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
- In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
- Read more on
- *https://careers.kone.com/en/*
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