Technical Trainer

Overview

Role Overview

Responsibilities

• Obtain and maintain the appropriate knowledge of the various Rapiscan products and technology to ensure high quality knowledge transfer to students.
• Review and provide edits / updates on user manuals, training presentations and other related documentation.
• Maintain appropriate training records, student feedback and required administrative information. Coordinates or performs administrative functions necessary to deliver and document training programs.
• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community
• Ability to work in a team-oriented, collaborative environment.
• Project management and presentation skills and the ability to resolve complex problems and issues. Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs
• Provide continuous feedback on areas of improvement, customer requests and observations

Qualifications

• Bachelor degree in related field or equivalent experience
• Minimum of three years delivering technical training in a formal classroom and hands-on venue
• Fluent in Arabic and English language
• Excellent written and verbal communications skills
• Ability to demonstrate effective hands-on learning
• Position requires the ability to travel globally to conduct training and obtain knowledge of products
• Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone and/or web to meet business needs; 15%
• Domestic travel required: 5%
• Must travel internationally and be able to acquire all necessary travel documents