Field Service Technician - Permit Specialist

Qualifications

• Required
• High school diploma or equivalent.
• 3+ years of experience in permitting, compliance, construction administration, plumbing operations, or related field.
• Knowledge of Massachusetts permitting processes and municipal requirements.
• Experience coordinating with licensed plumbers, contractors, or regulatory agencies.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Ability to manage multiple projects and competing deadlines.
• Preferred
• Associate's or Bachelor's degree in Business, Construction Management, Project Management, or a related field.
• Experience working with Massachusetts plumbing permits.
• Knowledge of 248 CMR and Massachusetts plumbing regulations.
• Experience with permit tracking software and compliance management systems.
• Prior experience in water treatment, filtration, construction, plumbing, or facilities industries.

Core Competencies and Physical Requirements

Responsibilities

• Permit Management
• Prepare, submit, track, and obtain plumbing permits from Massachusetts cities and towns.
• Coordinate permit applications with licensed Massachusetts plumbers and contractors.
• Review project scopes to determine permit requirements and applicable regulations.
• Monitor permit statuses and proactively resolve permitting delays.
• Maintain permit renewal schedules and expiration tracking.
• Ensure permit documentation is complete, accurate, and submitted in a timely manner.
• Regulatory Compliance
• Maintain knowledge of Massachusetts plumbing codes, regulations, and permitting requirements.
• Verify projects comply with state and local plumbing requirements before work begins.
• Monitor regulatory changes and communicate impacts to operations teams.
• Ensure all work requiring licensed plumbing services is properly permitted.
• Support internal compliance audits and corrective action initiatives.
• Inspection Coordination
• Schedule required inspections with local municipalities.
• Coordinate inspection readiness with field service teams and licensed plumbers.
• Track inspection outcomes and ensure deficiencies are corrected promptly.
• Obtain and maintain inspection approvals and close-out documentation.
• Project Support
• Partner with Operations, Field Service, Sales, and Project Management teams to support installations and remediation projects.
• Provide permit-related guidance during project planning and execution.
• Identify permitting risks that may impact project timelines or customer commitments.
• Assist in developing permit process improvements and standard operating procedures.
• Documentation and Reporting
• Maintain permit databases and records management systems.
• Ensure permit files contain all required approvals, licenses, inspection reports, and supporting documentation.
• Generate reports on permit activity, turnaround times, approval rates, and compliance metrics.
• Support internal and external audits by providing documentation and records.
• Stakeholder Communication
• Serve as the primary point of contact for municipalities regarding permit applications and inspections.
• Communicate permit requirements, statuses, and timelines to internal stakeholders.
• Build and maintain positive working relationships with local permitting offices and inspectors.
• Escalate issues that may impact project schedules or regulatory compliance.

Additional information