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Field Service Manager

Quenchwater
Miami, USA
Full-time
Manager · 2–5 years experience
Onsite
USD 65000-85000 / year
Discovered 2 days ago

Full Job Posting

Essential Functions

Management of a team of Field Service Technicians

Responsible for the successful training of new staff in the assigned region

Maintain an exceptional level of customer satisfaction by possessing superior customer management skills

Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed

Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]

Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes

Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary

Regular and reliable attendance

Qualifications

  • 2 - 5 years of management experience
  • Vocational technical school diploma/certification
  • Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
  • Prior management experience, route-based preferred
  • Licensed plumbers or comprehensive plumbing skills are preferred
  • Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment
  • Superior verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • The use of personal digital assistants (i.e. tablets and smartphones)
  • Knowledge of ServiceMax and Salesforce a plus
  • A valid a current driver’s license in good standing
  • A clean work record and ability to pass a pre-employment drug screen
  • Overnight travel may be required

Additional information

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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