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Field Service Technician Leader

Whaley Foodservice
Birmingham, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Sign-On Bonuses for Experienced Technicians
  • Company Vehicle | Mobile Device | Uniforms

• Meters & Test Equipment

  • Industry Certification

• Medical & Dental Benefits

  • Short-Term Disability | Long-Term Disability Insurance (company paid)
  • Life Insurance (company paid)
  • Enjoy the benefits of our Town Shares Program – share in our company’s success!
  • Prioritize new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
  • Provide direct supervision of all branch service technicians.
  • Set up daily and on-call schedule for all service technicians at branch location.
  • Respond directly to customers and factories regarding service-related issues.
  • Provide technical support to branch service technicians in the field to resolve problems quickly.
  • Contact customers as directed for leads, service issues, and collection issues.
  • Conduct/oversee weekly tech meetings as required by Area Manager.
  • In Area Managers absence, assume responsibility for daily branch operations.
  • Be available to on-call service technicians (nights, holidays, and weekends) for technical support as required.
  • Performs other duties as required.
  • A High School diploma or the equivalent in experience.
  • Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
  • Driving record acceptable under auto liability insurance guidelines.
  • 3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.
  • Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
  • The ability to understand and prioritize service calls and assign technicians accordingly.
  • Must be well organized and focused on promoting customer and employee satisfaction.
  • Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
  • Repeated bending, twisting, stooping and kneeling.
  • Extensive daily travel to work site location.
  • Exposure to hot grease from fryers.
  • On-call weekend rotation may be required (frequency varies with branch size).

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