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FIELD SERVICE TECHNICIAN

PRAB, Inc.
Kalamazoo, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Dedication to excellence and quality output
  • Honest, Reliable, and displays irreversible Integrity
  • Excellent oral, written and interpersonal communication skills
  • Well-developed organizational skills
  • Ability to travel – 50%-65% (US and International travel)
  • Solid mechanical and electrical aptitude and troubleshooting skills
  • Working knowledge and ability to perform high-quality welds
  • Working knowledge of PLC controls and logic
  • Hydraulic knowledge/troubleshooting beneficial
  • High School education, technical training and 2 to 4 years of related technical service work
  • Ability to remain calm in difficult situations
  • Ability to adhere to Standard Operating Procedure
  • Able to complete service reports at the completion of service, to provide customer resolution.
  • Promoting excellence throughout the department
  • Service PRAB & Hapman products at customer locations
  • Provide training and re-training in the use of PRAB & Hapman equipment at customer locations
  • Provide phone service and troubleshooting support from home office
  • Provide sales leads to Sales Department
  • Determine parts required for in-field repairs
  • Co-ordination of service trips including travel plans
  • Accurately communicate and discuss problems with customers
  • Document all aspects of Service work performed

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